Thu, May 4, 2017
2:00 PM - 3:00 PM ET

I Didn't Know I Could Do That With Dynamics! Join this session for a demo and discussion of the latest capabilities in Microsoft Dynamics CRM. Gain a rapid overview of Dynamics 365, Project Service, Fantasy Sales Team, Field Service, Power BI, SharePoint and other new (or often overlooked) features.

Event Type External Admission Free Click here to register for this event Grab your spot now!
 
May 17 - May 18, 2017
8:00 AM - 5:00 PM ET

Workshop: Build a Better Intranet Take your intranet project from an initial idea, or upgrade, to sustainable success. The truth is intranet success is driven more by people than technology. Organizations don’t care about Intranets – they care about results – and these 2 days of interactive workshops will provide you with the tools and knowledge to:

* Avoid the most common mistakes being made by other organizations
* Balance scalability, flexibility and usability as you implement user-centered design
* Go beyond user adoption a...

Event Type External Admission $895 - $1495 Click here to register for this event Grab your spot now!
 
Tue, Jun 13, 2017
2:00 PM - 3:00 PM ET

Creating a Customer-Centric Organization: Strategies for Company Transformation Do you know what a customer-centric organization looks like? How to create an organization that results in extraordinary customer experiences? And why that’s important to your company’s overall success?
 
Join C5 Insight as they share the five common-sense, but not commonly practiced, rules for customer engagement. Leaders in operations, sales, marketing, technology, HR, and service will find this to be an engaging and valuable session.

Event Type External Admission Free Click here to register for this event Grab your spot now!
 
 
Thu, Jul 13, 2017
2:00 PM - 3:00 PM ET

CRM and the Customer Service Team: Why and How to Get Your Customer Service Team Onto CRM Did you know that organizations where the Customer Service team (often called Inside Sales or Customer Care) uses CRM experience better adoption across sales teams too?  Join us to learn why it is critical for customer service teams to adopt the same CRM solution as your sales team, the non-negotiables for customer service adoption, and the common problems to avoid.

Event Type External Admission Free Click here to register for this event Grab your spot now!
 
Thu, Jul 27, 2017
2:00 PM - 3:00 PM ET

Building a Better Intranet: How Office 365, SharePoint and Dynamics Can Transform Your Business It's a fact: the way we work is changing. As our digital tools grow rapidly and become more sophisticated, are we really better off? Is an Intranet still relevant in today’s digital world? If so, then why do 60-80% of organizations that try to implement Intranets and other social collaboration initiatives continue to struggle with their effectiveness?
 
In this webinar, we will discuss how the Intranet and users have evolved over time, and look at how small changes in your approach can ...

Event Type External Admission Free Click here to register for this event Grab your spot now!
 
Thu, Aug 31, 2017
2:00 PM - 3:00 PM ET

CRM and Change Management - The Human Factor Customer experience management projects can transform a company – from the brand to the bottom line.  In this session you’ll learn how to go beyond technology and learn a framework for changing how your business thinks about customers.  
 
· Identify the right structure for your CRM leadership team
· Learn why CRM training doesn’t work, and how to adopt a new approach
· The top 5 drives of change management – and how to apply each
· Getting leadership engagemen...

Event Type External Admission Free Click here to register for this event Grab your spot now!